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What Really Counts In Service Management: Find Out At SITS 17!

By Scott Pointon, Digital Marketing Officer, Marval

 

Your customers know best: According to an industry report, 78% of customers believe that good service depends on the Analyst’s competency. And they are right; it all comes down to people, your greatest asset, and the way they deliver service.

In Service Management, it’s more than the thought that counts. Most Service Desks are committed to offering their customers an excellent customer service. Is that enough? Probably not. In reality, your fully trained, resourceful and competent Support Analysts need to be supported by well-established processes and great technology that will help them realise an impeccable, memorable and personalised customer experience, every time. Technology like Marval MSM, which we shall be presenting at The Service Desk and IT Support Show (SITS 17), 7-8 June at London Olympia.

Visit our stand at SITS 17 and find out what really counts in Service Management. You will see why customer loyalty is important and how much more it would cost you to acquire a new customer than to keep a current one. You will discover how much the average call costs to your organization; and how much you could save, in time and OPEX, by reducing your incoming calls by 30%.

Our ITSM experts will be available to drive you through Marval MSM; while you will have the opportunity to get your hands on the industry’s award-winning ITSM platform and discover its uncountable possibilities and rich features. You will visualise a better service, endorsed by a tool that facilitates business decisions, accelerates change and nurtures a customer-centric culture. You will appreciate why 45.5% of our customers have been with Marval for more than 10 years. You will see why Marval is an ITSM partner you can really count on.

Plus you can enter a prize draw to win one of our amazing prizes, including two country hotel escapes. With Marval MSM, you should have the time and peace of mind to enjoy a holiday!

I will be there too and look forward to meeting you.

Pre-book your demo here.

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